Terms & Conditions
Booking Process 2025
To secure a preview/wedding date booking, clients must pay a non refundable deposit of the Bridal Package. This can be paid via Bank transfer. This deposit will be deducted from your quoted invoice.
Please note that the booking is not confirmed until the deposit is paid in full and the terms and conditions are sign and sent back.
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Preview
The Preview is to be booked at a suitable date/time/location to both yourself and Charlotte Cromer or Artist. Images may be requested of hair and makeup looks you would like to achieve at the Preview and detail any allergies you or your wedding party may have (eyelash glue/latex etc) at the Preview. Please allow 2-3 hours for a detailed Preview and to allow for different hair/makeup applications if required.
Payment
Following the Preview an updated invoice will be emailed to you with a new balance for the Wedding Day. The invoice will also outline when the balance for the wedding date will be due.
The deposit is payable to Charlotte Cromer Makeup and Hair via bank transfer detailed on the invoice.
As soon as the deposit has been paid your wedding date is booked for yourself and yourself only and cannot be transferred. The remaining balance is payable to Charlotte Cromer Makeup and Hair 6 weeks before the booking/wedding date (detailed on Invoice).
You will be able to add services to the booking but not deduct people from the booking.
Late / Last minute bookings
A booking for a wedding date will be considered late or last minute if the enquiry or the booked date for the Preview is within two months of the wedding date. Payment will be asked for the Preview and wedding date to be paid for in full within 6 weeks of the wedding date.
Additional Costs
Travel costs are dependent on your location. This is worked out using your postcode. There may also be ULEZ, Congestion and Parking charges depending on your Preview and Wedding day locations.
Cancellation and fees
If for some reason you wish to cancel your wedding booking, your cancellation must be confirmed in writing as soon as possible.
Your deposit and any other monies paid will be retained and no refund will be given. We are a small, independently, family-run business, we support independent freelancers who rely on the wedding bookings made in the diary during the relatively narrow wedding season. Should we be able to re-book an artist for that date we will refund the final invoice amount less an administration charge of £50 +VAT. The trial will not be refunded.
In the unlikely event your artist is taken ill on the day of your event. You will be notified as soon as possible and a suitably qualified replacement will complete the booking. All preview images will then be transferred to the replacement artist for reference and the booking will go ahead at no extra cost to the client.
International Weddings & Events
Client to cover all costs of travel & accommodation, including costs of cancellation of travel & accommodation arrangements.
A non-refundable deposit of £250 per day of travel payable on booking which will come off the value of the final invoice.
General
The client hereby acknowledges that while the application of makeup & hair styling is generally regarded as safe, that allergies, or reactions to makeup products (including, but not limited to: cream makeups, liquid latex, spirit gum, spirit gum remover, hairspray, hair mousse and all other Makeup & Hair products) are carefully considered, all risks involved in this activity, I hereby agree to hold Charlotte Cromer Makeup & Hair and their respective employees/freelancers harmless for all personal injury to myself or bridal party which could result from participation in this service.
I hereby acknowledge that all brushes and makeup products are kept sanitary and are sanitised between every makeup application.
It is the duty of each client to make Charlotte Cromer Makeup & Hair aware of any skin condition or allergies that the client has or others in the booking’s party (including but not limited to bridesmaids, mothers of the bride, guests, flower girls, models) should be reported by the client to Charlotte Cromer & the artist prior to application and, if need be, prior to the client’s shoot, preview, event or wedding day a sample test of makeup may need to be performed on the skin to test reaction which I indemnify Charlotte Cromer Makeup & Hair and their freelancers against any damage caused by any products. I understand that Charlotte Cromer Makeup & Hair and their respective employees and or freelancers are not held responsible for complications that may result in leaving the facility without assisted removal of product including, but not limited to: cream makeups, liquid latex, spirit gum, spirit gum remover and all other makeup products.
I hereby acknowledge that Charlotte Cromer Makeup & Hair has copyright and may use on the website – and/or in any brochure, flyers, social media or other advertising it deems necessary – all photographs, video, audio, and any other digitally or chemically stored media that is captured or recorded of my event by Charlotte Cromer Makeup & Hair and any and all of their employees, freelancers or students.
The client takes responsibility for informing these terms to all parties partaking in services rendered by Charlotte Cromer Makeup & Hair under their booking.
Prices
Charlotte Cromer Makeup & Hair reserve the right to change the prices advertised on our website; however this will not affect the invoice amount of a booking once deposit has been received.
Comment Policy
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Disclosing your information
We may need to pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and or other agreements. This may include exchanging information with government departments for legal reasons.